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At Aspired Performance, we value your satisfaction and understand that mistakes can happen when ordering. In the event of returning an item due to an incorrect order, please note that a 10% restocking fee and return postage will be applicable. We appreciate your understanding, and if you have any enquiries, our dedicated customer service team is here to assist you.

Shipping

Order Processing:

• Orders placed before 2:00 PM (local time) on business days will be processed and shipped on the same day.
• Orders placed after 2:00 PM (local time) will be processed and dispatched on the next business day.
  
  

Delivery Timeframe:

• Our standard shipping times apply once the order has been processed.
• Customers will receive a confirmation email with tracking information once the order has been shipped.
  
  

Business Days:

• Our business days are Monday through Friday, excluding public holidays.
  
  

Exceptions:

• During peak seasons or promotions, processing times may be subject to change. Any adjustments will be communicated on our website or during the checkout process.
  
  

Delivery Options:

• We offer a range of shipping options during checkout, allowing you to choose the delivery speed that best suits your needs.
  
  

Import Costs:

• Please note that if ordering outside of the UK, any import costs associated with the delivery of the items are liable to be paid by the purchaser and not Aspired Performance. Please ensure you check import costs before ordering.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@aspiredperformance.co.uk

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@aspiredperformance.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and send the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@aspiredperformance.co.uk